
Metra
Metra Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metra has 1.7 star rating based on 244 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Avoids needing to drive, Service exists, Convenience.
Cons: Company does not take responsibility for its mistakes, Price keeps going up but no service improvements, Unreliable service.Recent recommendations regarding this business are as follows: "My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color", "Don't waste your time calling", "Stay away from Metra if you want social distancing", "When you see a creature in a conductor uniform that looks like the thing in the attached pics below, you will know what I am talking about. STAY ALERT AND DO NOT GIVE YOUR PHONE TO THIS RUDE CONDUCTOR".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metra has 1.7 star rating based on 244 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Avoids needing to drive, Service exists, Convenience.
Cons: Company does not take responsibility for its mistakes, Price keeps going up but no service improvements, Unreliable service.Recent recommendations regarding this business are as follows: "My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color", "Don't waste your time calling", "Stay away from Metra if you want social distancing", "When you see a creature in a conductor uniform that looks like the thing in the attached pics below, you will know what I am talking about. STAY ALERT AND DO NOT GIVE YOUR PHONE TO THIS RUDE CONDUCTOR".
Most users want Metra to offer a solution to their issues.
Review authors value the most Location and Cleanliness. Consumers are not pleased with Additional Services and Insurance Plans Acceptance. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPublic service from a conductor
- I find metro very good
- I am disappointed in the african-american conductor racism
User's recommendation: My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
- On time
- Conductors to act better and more professionally and not put his hands on a consumer or customer whatever it is
Preferred solution: The conductor fired written up I did nothing wrong to the conductor I was a number car 6143 I got on the train I'm in Wooddale heading to Chicago which is 2241 I believe at 4 o'clock I got on with Wooddale just want this problem solved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot assaulted by a conductor
Preferred solution: Compensated for my day lost and the way I was treated I feel discriminated by the metropolis and as well as the conductor and everybody else that I tried to make a complaint on this day I'm disabled I thought very discriminated by the metro police
Get from Chicago O'Hare to buffalo grove
User's recommendation: Don't waste your time calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPISSED
Preferred solution: The worker to be executed to the full extent of the law!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Will the strike effect trains from Ogilvi to Palate me
Complaint

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
It is 2021. Hope the bag is gone
To those people affected by the same unprofessional character and have never gotten justice, here is an update: I Have been contacted by the company for a hearing to determine what happens to Mr. Prune, but could not make the hearing due to busy schedule, so am...
Have been contacted by some director of the company to reschedule a hearing date to see what happens to the evil character on the train. Am looking forward to continuously keeping contact with the company until the bag is gone
I have yet to get a call back from the director of the company to reschedule a voluntary hearing date to see what could be done about this unprofessional crone character. In the meantime, the next time I see this rude parasite on that train on ANY weekend, I will...
The crone tells a passenger he "doesn't give a *** if they faint, and when attempting to ask for the rodent's information, it tells me that it has been "working there for 30 years" and that it "cannot get fired". A report was sent to corporate regardless of the...
Sent report to corporate!!! Hope he gets fired!
One of the train conductors who happens to be the supervisor, as shown in the picture attached to the email, in the 12:20pm train headed from Aurora to Chicago on Sunday, 12/31/2017, was very unprofessional during an attempt in requesting for my ticket.My internet...
The train conductor had an attitude with me by literally using the words, "I do not give a ***" after I told him I felt like I was going to faint. This train conductor is the most unprofessional, disrespectful authority figure I have come across in your METRA services. Ive never had any issues with other train conductors.
Other conductors have been patient in waiting for my internet connection to process efficiently. But the supervisor conductor, as shown in the picture below, was the most unprofessional person ever.He also told me he has been working there for years and that he can never get fired, as a way to attempt to use and take advantage of his authority status.
- Inappropriate insults and negative language used from conductor
- Inappropriate supervisor conductor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
Hope this prunebag is officially terminated as of 2021. Attached pics below so you know who this RODENT is.
Back in 2017, it cursed at me when I told it that my internet connection was not working properly when trying to show my ticket to it. I was not feeling well at the time and felt like I was going to faint, which is why I did not want to go downstairs in the first place, yet it told me to come downstairs near the train doors. After going downstairs and letting this bag use my phone, I told it that I felt like fainting, and the prune stated the words, I dont give a *** where nobody could even hear it say those words. I tried asking it for its information to make a personal complaint against it, but it refused to give me its information.
I then took a picture of the creature and reported it to corporate.
I haven't seen the species ever since. I have been invited to hearing but was too busy focusing on two degrees to make the hearings. But just in case you people see this creature lurking on the Aurora-Chicago BNSF, you will know WHO and WHAT he is.
Original post;
One of the train conductors who happens to be the supervisor, as shown in the picture attached to the email, in the 12:20pm train headed from Aurora to Chicago on Sunday, 12/31/2017, was very unprofessional during an attempt in requesting for my ticket.My internet connection was not working properly so I was trying to ask for additional time when waiting for the connection to adjust, and after finding out I just had to switch on my internet connection from the settings tab on my phone.Prior to doing so, the train conductor asked if I could come downstairs so he could see the ticket, but I clearly showed him the ticket from the second floor of the train that I was on and told him I was not feeling too well. The train conductor had an attitude with me by literally using the words, "I do not give a ***" after I told him I felt like I was going to faint.
This train conductor is the most unprofessional, disrespectful authority figure I have come across in your METRA services.
Ive never had any issues with other train conductors. Other conductors have been patient in waiting for my internet connection to process efficiently.But the supervisor conductor, as shown in the picture below, was the most unprofessional person ever.He also told me he has been working there for years and that he can never get fired, as a way to attempt to use and take advantage of his authority status.
Reason of review: Uncomfortable and inappropriate interaction with supervisor conductor .
Preferred solution: Let the company propose a solution. I didn't like: Supervisor using status to use swear words against me, Crap-smelling breath from conductor, When drooling over my phone impatiently, Conductor literally telling me he cannot get fired, Because of his status.
- Convenience
- Fast trains
- Unprofessional supervisor conductor creature
Preferred solution: Let the company propose a solution
User's recommendation: When you see a creature in a conductor uniform that looks like the thing in the attached pics below, you will know what I am talking about. STAY ALERT AND DO NOT GIVE YOUR PHONE TO THIS RUDE CONDUCTOR
5:40pm train never came
Preferred solution: Full refund
Pandemic safety
On the Metra website there is a lot of self congratulations about how they are "getting us back on track" and how "safety is their priority" and how they are "practicing physical distancing." However, I'm sitting on a 4:40 pm departure from OTC that is crowded enough in my car that it is necessary for people to share seats, which isn't a good idea during a pandemic and certainly contradicts the idea of physical distancing. And I'm in the furthest open car toward the engine.
Cars further back are likely even more crowded.
Why is the train so crowded? Because they only have half of the cars open. It appears that there are 3 conductors on the train. They can't be doing this for operational efficiency, as the closed cars are being hauled along anyway.
In spite of the pandemic, it just seems to be too much work for the conductors to walk the whole train in the interest of passenger safety. So much for your focus on safety.
User's recommendation: Stay away from Metra if you want social distancing
Poor schedules
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot enough cars open.
- Avoids needing to drive
- Service exists
- Price keeps going up but no service improvements
Preferred solution: Let the company propose a solution
Doors does not open
Preferred solution: Let us know why this happend ?
Train went through without stopping
Conductors
Preferred solution: Let the company propose a solution
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Who got fired?from what job.
Will support any suit filed to include nightmare experiences with violent Metra conductor Andola (Elburn/Chicago).
A quick note to everyone that read the false statement below. The expired pr*** has been fired from his job, and I have yet to see him on metra.
I am riding the train right now.
Feel free to do a background check on MARGARITA DIAMOND HEATH. I have no criminal records.
You must really be upset that you got fired from your job. No wonder you go to such extremes to protect your reputation.
This woman posted a review about you for a reason, old man.
You need to accept it and move on with your life. There is nothing you can do to get your job back.
Hey “mommy” maybe stop for a second and look at your girls attitude. If she is going to treat a elderly person as she has with her MANY MANY attempts to destroy a elderly persons life, how do you think YOU will be treated by her when YOU are elderly?
It’s obvious by all of her posts that she has ZERO respect for her elders.
I guess you didn’t raise her to be a good person. When she turns on you and she will you have only yourself to blame.
You just insulted this person's health on a train. Metra excuses you from your job.
The only thing you have going on for your life is going after an innocent person who made a complaint about you about an incident on a train.
She did not waste her time writing this post. People know that you lost your mind ever since you lost your job for your unprofessional actions.
Yet another mouth breather speaks!! Sorry you have the wrong person.
It must be nice to think that EVERY SINGLE POST is the person you are whining about. YOU ARE WRONG!!!! Why is it so hard for you to believe that OTHER PEOPLE who have read your posts don’t buy your load? I am a consumer.
I’m not even the same race!! Pissed Consumer is a PUBLIC FORUM!!!
If you don’t want other human beings opinion of what YOU have posted then make your own blog!!! Atleast then only the people who actually like you can read your BS rants.
That's so sad that you can't accept your own race. I'm proud to call myself a black and Mexican person who has black and Mexican relatives.
You hate your black race which is why you tried claiming that you were not black lol.
Not my fault you got yourself fired. At least I don't have to worry about seeing you on the train anymore!
If you were not the same person you would no be scrolling down reviews to get to this one repeatedly. I see this strange 'purplenurple' name on the other pages, so you are trying way too hard.
You should stop for a second and take a look at your own attitude. Stop using your age as an excuse to justify your ignorant behavior.
The only excuse you use for your behavior is age because you hate where you are in your life. You hate yourself. This incident did not have to happen, but you let your low self esteem and your hate for your old age get to you. There are elderly people who accept their existence for a reason.
Because they know that they have lived a beautiful life. Your life was clearly terrible, which is why you hate yourself to this day.
But that is not my issue. That is your issue.