Metra
Reviews and Complaints
metra.com
Anonymous
Chicago, Illinois
Other Product Review
All I have to say is "Metra Southwest Service" to get a laugh...
Reason of review:
Poor customer service
Anonymous
Chicago, Illinois
Metra - Train Service Review from Chicago, Illinois
I was taking the 12:45 metra train from Fox lake to healey in Chicago, which I've done many times before. I never have had any problems because they always call out the stops. however, today 7/5/15 they didn't call out any stops and I missed my stop and had to get out at western. When I tried to ask the conductor which way western avenue was at, he looked at me and closed the door. Would it have been that hard to point his finger in the direction of western? I was lost. I've always have had excellent serves with the metra, I tell all my friends about it. Now I probably won't ride metra again. What happens metra? How are people supposed to know where there getting off if you don't tell us we're we are? And what's with the lousy customer serves? You guys use to care about your customers. What happened?
Reason of review:
Bad quality
Anonymous
Chicago, Illinois
Metra Schedules Review
Day three of multiple metra lines not arriving/departing on time. RTA continues to exemplify the lowest standard in mass transportation...oh wait they are THE ONLY method of mass transportation in Chicago.
Reason of review:
Not as described/ advertised
Anonymous
Chicago, Illinois
Train Service Review
I thought people weren't allowed to last across seats as well as take there feet and put them on the seat in front of them. On train now and neither of the conductors have said anything to these people. It was the same thing on another train i was on. Ri train that leaves Gresham at 7.04 is the one I'm talking about. This is crazy.
Reason of review:
Poor customer service
Anonymous
Riverside, Illinois
Other Product Review
This organization is distasteful and untrustworthy.. A true example of why monopolies don't work.
Reason of review:
Poor customer service
Anonymous
Chicago, Illinois
Train Service Review
Sitting on a BSNF 2:30 train to Downers Grove on a beautiful clear summer day going f!!#$$ no where because of track construction. Depend on BSNF tonget nowhere on time.
Reason of review:
Poor customer service
Anonymous
Naperville, Illinois
Train Service Review
Tried to catch the 340 UP west. Metra turned us away saying the trains were too full. Rep said they may schedule another but go to the window. Couldn't get to a rep. No train. Folks were pushing and shoving. Rep sent me to 2 line, which does make my stop. More folks pushing and shoving. Chaos, poor planning and lack of clear info is what we expect and usually get with Metra.
Reason of review:
Poor customer service
Anonymous
Chicago, Illinois
Metra Train Service Review
3:58pm Union to Aurora. *** stretched out among both seats. The conductor wakes him for fare and let's him continue this rude behavior. $7.50 should get,you a quality ride.
Reason of review:
Poor customer service
Anonymous
Westmont, Illinois
Metra - Train Seat Review from Westmont, Illinois
Have I had an "experience" with Metra? Oh yes, many, actually. Today I realized that my chronic back pain is a result of the disgusting uncomfortable seats that they provide customers with. Weren't you people supposed to provide more comfortable seating after implementing the $20 increase to the already overpriced monthly train pass? Also, fix your AC. I'm pretty sure you could and should face some legal trouble as a result of maintaining a temperature of 95 degrees in a train car. Wait.. I hope no one reports you for that so that you can just face astronomical fees.. Perhaps a taste of your own medicine would do you good.
Reason of review:
Bad quality
Anonymous
Elmhurst, Illinois
Metra Train Service Review
Whrn you have to pay so much money to ride the metro they would add extra times. Our train is so crowded having to stand from villa park is hard to do. No one offers people seats anymore. I'm going to start comparing you to the Cta
Reason of review:
Bad quality
Anonymous
Orland Park, Illinois
Metra Train Service Review
I want to know why the trains at the Orland Park Illinois train Station located on 179 St approximately at 11600 west are constantly having their engine idealing when they are parked and out of service. Can somone please contact me regarding this issue. I believe that this is a violation of the environmental agency's noise pollution guidelines. Charles Salvatore mrcharles1900@***.com
Reason of review:
Poor customer service
Anonymous
Orland Park, Illinois
Metra Train Service Review
The metra trains at the 179th St station sit idioling for a half hour or more and before they shut down the engines. Metra does this at all hours of the day. I just moved into the area and find the noise is extremely annoying. I believe that the noise is a violation of the environmental protection agency's noise pollution laws.
Reason of review:
Bad quality
Anonymous
Chicago, Illinois
Metra - Train Service Review from Chicago, Illinois
I have documented over the last 2 weeks multiple occasions of delays with the outbound train from the city which I take, these 'delays' are very costly to my schedule as I am working multiple jobs and punctuality is a commitment that metra clearly has no regards for. My employers are tired of hearing this. Whenever I contact metra about such 'delays', through their site, they tell me there is nothing that they can do. That is, if I get a response at all. How can a service provider charge $170 a month for a service that has standards that are not consistently met. A better question is, how there is no governing body to regulate service quality - mind boggling. Metra is a joke and does not care about their service level or the impacts to its customers. Currently, I am sitting on the same train that is delayed 25 minutes for 'waiting on other trains'. To me, that would be something within metra's control. But what would I know? I'm only a metra commuter(customer). Metra will likely ignore this as well.
Reason of review:
Bad quality
Anonymous
Chicago, Illinois
Metra Train Service Review
Train 1259 car 7444...it's about 90 degrees on the train car and it's packed making it feel even hotter. Another thing to add to the complaints on the BNSF line
Reason of review:
Bad quality
Anonymous
Washington, Missouri
Metra Train Service Review
Its finally getting warm and the train car air conditioning from last year still is not working. Yet metra rock island line had the gall to raise fares. How about fixing these damm broken trains so that after a long hard day at work I can ride home in comfort and not in heat. Metra you have really failed in making it a great way to fly. More like a great way to die of a heat stroke!!!!
Reason of review:
Bad quality
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