Contact Metra Customer Service
Metra Phone Numbers and Emails
Customer Service Number:
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(312) 322-6900
Customer Service:
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(312) 322-4269Chicago Union Station
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(312) 322-8957LaSalle St. Station
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(312) 322-7819Millennium Station
Metra Emails:
Metra Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metra is 3123226900. 58% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
People call Metra mainly because of request for information, product/ service, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metra is 3123226900. 58% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
People call Metra mainly because of request for information, product/ service, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Metra is safetyreporting@metrarr.com. 63% of customers use this email address to address their issues and concerns.
How to Contact Metra?
Most Popular Number:
| Total calls: 148 | Issue resolved: 1 | Last call: Dec 4, 2025 |
Contact Information
Metra Website:
Metra Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Weekdays: 8 a.m. - 5 p.m.
Fax:
Summary of Metra Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metra?
Request for Information Question:
- “Travel information”
- “Looking for Joseph”
- “Find out how much is a ticket to the nearest town to Casey Illinois”
Product/ Service Question:
- “Complaint”
- “Complain”
- “Is the cta connect pass available”
Payments and Charges Question:
- “Over Charged”
- “You charged my card and I have no tickets on my phone”
- “Wrong charge”
Account Question:
- “Log in”
- “Trouble with password”
- “For balance”
Shipping and Delivery Question:
- “Schedule delays causing issues commuting”
- “Delay”
- “Trying to find entrance for delivery”
Cards Question:
- “Because 75.00 was taken off card twice”
- “Can't setup my Direct card..Because of privacy owner..still set to there Direct card...”
Staff Question:
- “We need to pay for service”
- “Terrible Service!! Stranding customers without an announcement on UPNW line??? Picking up on in bound side for outbound trains, no Google alerts??? Wasting money and time. Making people late. Your train conductors didn't even wait for us to cross???”
Activation/ Cancellation Question:
- “Why did metra cancel Ravinia trains tonite? We can’t get back to the city”
Other Question:
- “Stench on train from lavatory”
- “Schedule drlay”
- “Cost of ticket”
Compare Metra Customer Service To
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