Contact Metra Customer Service
Metra Phone Numbers and Emails
Customer Service Number:
-
(312) 322-6900
Customer Service:
-
(312) 322-4269Chicago Union Station
-
(312) 322-8957LaSalle St. Station
-
(312) 322-7819Millennium Station
Metra Email:
Metra Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metra is 3123226900. 51% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
People call Metra mainly because of request for information, product/ service, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metra is 3123226900. 51% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
People call Metra mainly because of request for information, product/ service, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Metra is info@municipalmedia.com.
Contact Information
Metra Website:
Metra Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Weekdays: 8 a.m. - 5 p.m.
Fax:
Summary of Metra Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metra?
Request for Information Question:
- “Information on travel from oakpark ill to boilingbrook ill”
- “Have to speak to someone”
- “How to travel to joliet”
Product/ Service Question:
- “Is the cta connect pass available”
- “I emailed a complaint this morning. I believe I included the wrong name of the Metra Police officer who investigated an incident I had with a Metr Conductor”
- “Complain”
Payments and Charges Question:
- “Over Charged”
- “You charged my card and I have no tickets on my phone”
- “Wrong charge”
Account Question:
- “Log in”
- “Trouble with password”
- “For balance”
Shipping and Delivery Question:
- “Delay”
- “Trying to find entrance for delivery”
Staff Question:
- “We need to pay for service”
- “Terrible Service!! Stranding customers without an announcement on UPNW line??? Picking up on in bound side for outbound trains, no Google alerts??? Wasting money and time. Making people late. Your train conductors didn't even wait for us to cross???”
Cards Question:
- “Can't setup my Direct card..Because of privacy owner..still set to there Direct card...”
Other Question:
- “Christmas Eve schedule”
- “Station Cleanup”
- “I was involved in a hit an run accident on 7100 s stonyisland at 640 pm 9/17/2024 an the person ran the red light and went thru the down gates i was trying to see if u can the camera footage of that day and time”
Compare Metra Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
