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Customer service
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I just made the train and went through the door as it closed behind me. The conductor K Nelson literally told me, in stern voice “back down the stairs and get off my train”. He said that you can’t get on the train at the last minute even thought the doors were still partially open. I felt Intimidated as a Caucasian senior citizen and decided that it was not worth the fight with this man, who happened to be African American.

As I have high blood pressure, I was so upset about the confrontation that I began to go into hypertensive distress. It took me an hour to return to normal. Thank god no heart attack.

At the least, this is horrible customer service, at the worst it criminal and may call for legal action.

4:05 UP northwest train Friday Dec 14 2018- conductor KNelson

Product or Service Mentioned: Metra Conductor.

Reason of review: Poor customer service.

Preferred solution: Employee termination.

I didn't like: Rude conductor.

  • Metra Up Northwest
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