Product: Metra Train Service Clear all filters (0 of 198 reviews match)
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I’ve been commuting on Metra for man years and the service just continues to get worse despite Metra’s fare hikes. I decided to track every delay I encountered for one month and collect late slips for each late train. Between 11/7 and 12/7 on the SWS line, I rode the...
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1.0
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Metra Train Service
#1421157
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Metra - Supply and Demand says... Add a train car!

Metra - Supply and Demand says... Add a train car!
Daily Metra commuter taking train #36 from Elmhurst to Ogilvie. Me and, seemingly half of the others boarding, are forced to stand every day due to the lack of seats. Can you please add another car or two to meet the commuter demand?
1.6
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Metra Train Service
#1388510
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Metra - Another Delay

No matter what time I catch Southwest Service - there is always a delay due to freight trains, signal problems, mechanical issue or delayed equipment. Today there is a freight train blocking us from moving and the ticket agent has no idea why. I’m so over Metra and their white tardy slips. Really considering canceling my monthly for Ventra card to ride CTA.
1.2
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Metra Train Service
#1364250
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Metra - Southwest service handicap bath door impossible to open

I have had to use the bathroom just a few times over the last month and borh times in have had to have someone help me open the door because it does not slide vety well. Even the person helping has had a difficult time opening and closing the door. This is inexcusable condition for a handicap person. These doors should be check to make sure they are operating correct. Horrible just horrible.
2.0
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Metra Train Service
#1354984
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Metra - Just plain bad behavior

On the North Central line...2 women in a four seater and one with her feet on the opposite seat while conductor chats them up. No manners any more! The car is also crowded and many people have taken 2 seats with their stuff. Would rather ride CTA any day-better class of people!
2.8
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Metra Train Service
#1353456
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Metra - Always Late- Terrible

The metra north line through Evanston is screwing up my day, once again!!!!! Every Saturday they are extremely late. I work on Saturdays and this BS drives me crazy. Now they keep adding more time to the delay. Get your act together Metra. Shame on you.
1.6
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Metra Train Service
#1350012
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Metra - Another issue BNSF

The train car I'm currently sitting in has no AC.. and it has to be 90-100 degrees in here's.. same theme last week. Trains late consistently year round.. mechanical and switch problems. We are a major US city with 100s of thousands of commuters.. why can't you get it together?
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Metra Train Service
#1347665
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Metra - BNSF totally unreliable

This line is CONSISTENTLY 10 to 15 mins late or more. My wife rides at least 10× per week, they are late more than on time due to "mechanical problems." Maybe they should use some of the fare increases, which are jacked up higher year after year to address this. Terribly mismanaged company, but the conductors and staff on the train at least are friendly, accommodating, etc. Fire the MGMT.
1.2
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Metra Train Service
#1345338
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Metra - Always late

Fares keep going up up up up and service keeps going down down down down.
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Metra Train Service
#1339684
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Being a monopoly and a union shop , the last thing metra cares about is its customers. 1. Several days a year any metra line comes to a virtual halt due some switch problem ( infamous Lake street switch at Ogilvie station is a perfect example, it breaks EVERY YEAR at...
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1.0
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Metra Train Service
I didn't like
  • Company does not take responsibility for its mistakes
  • Company is never accountable for its trains being late
#1334719
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