Product: Metra Train Service Clear all filters (158 of 158 reviews match)
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Metra - Over budget and behind schede

You pay $200 a month to be late to work. This is the most disfunctional organization I’ve ever given money to. I honesty do not have any idea how they manage to mess up so often. Thankfully, they raise our rates so we can fork over more money to be wasted!
1.0
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Metra Train Service
#1204718
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Metra - Signal problems

More signal problems on the north central line. Weather is great so can’t use that excuse. Just maintaining their high standard of incompetence
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Metra Train Service
#1199169
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Where is the money going too? The RTA needs to get more funding or help in fixing the whole system how the railcarts run and looking into other places have better railroads. They need a team of mechanics and engineers to find a solution. I am not a rocket scientist...
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1.5
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Metra Train Service
#1194371
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I have been a fan of the Chicagoland Metra services over many years. The past 6 months have been terrible! Over just the last few weeks I've been late either coming or going 5 times out of 10. Just recently (yesterday and today), I had two consecutive trips with...
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Metra Train Service
#1194370
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Metra continues to raise the rates . Yet the reliability of their service declines. Trains are running with fewer cars resulting from mechanical issues. It is February... if you had not noticed... it is cold. For 3 weeks... the UPNW is running trains with no heat....
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1.5
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Metra Train Service
#1187974
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Metra - Rock Island is awful

All throughout this winter the Rock Island's performance has been terrible. Constant delays with little communication from conductors. A 2 hour delay was the low point on February 6th. Does anyone hold Metra accountable? Metra is the epitome of Illinois, an institution quickly eroding.
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Metra Train Service
#1185129
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I commute via the Metra UP-North line, just two stops from the main Chicago downtown station. There's a lot I like about Metra; it's clean, the conductors are friendly, and there's almost never a problem with an unruly passenger. But one glaring problem far outweighs...
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2.5
Product
Metra Train Service
I liked
  • Convenience
  • Avoids needing to drive
  • Service exists
I didn't like
  • Company does not take responsibility for its mistakes
  • People should not have to pay for service when train is late
  • Company is never accountable for its trains being late
#1184660
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Metra - Terrible reliability

Express Train delayed half hour, only to skip our station entirely. Arrived at union station 1 hour 20 minutes late. Conductor dod nkt care, made passengers pay full fare. BNSF has highest profits of any line but worst on time performance.
1.0
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Metra Train Service
#1184331
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Metra - Rock Island 2 hour delays morning of 2-6-18

Nearly 2 hour delay on rock island main line inbound into lasalle street station - morning commute Why were there no updates on status of our train for nearly 2 hours?? Delays happen. We get it. But no communication to passengers stuck on the train? Every Metra employee should be embarrassed about the lack of customer service.
2.3
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Metra Train Service
#1183955
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Another day of equipment failure causing delay on the BNSF this morning. Can't blame this one on the weather, just poor maintenance of equipment I guess. At least the conductors didn't bother collecting fares today (too bad if you paid for one at one of the few...
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Anonymous
Anonymous

So the train is late ,and over crowded,should the conductor ask an already upset passenger for a ticket and make things worse ?or let them ride in peace ,I say let them ride i...

mheath4
mheath4

The filthy crone, according to the post in the "METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR" on the third story of this website, tells a passenger he "doesn't give a {{reda...

1.8
Round Lake Beach, Illinois
Product
Metra Train Service
I liked
  • Avoids needing to drive
I didn't like
  • Unreliable service
#1174074
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