Metra
Metra Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metra has 1.7 star rating based on 256 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Avoids needing to drive, Service exists, Convenience.
Cons: Company does not take responsibility for its mistakes, Price keeps going up but no service improvements, Unreliable service.Recent recommendations regarding this business are as follows: "Don't waste your time waiting for service", "Let Metra know how bad their service is", "Driving In Rush hour is better than metra", "Drive downtown Metra sucks", "My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metra has 1.7 star rating based on 256 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Avoids needing to drive, Service exists, Convenience.
Cons: Company does not take responsibility for its mistakes, Price keeps going up but no service improvements, Unreliable service.Recent recommendations regarding this business are as follows: "Don't waste your time waiting for service", "Let Metra know how bad their service is", "Driving In Rush hour is better than metra", "Drive downtown Metra sucks", "My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color".
Most users want Metra to offer a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Metra Reviews
"Conductors attitude!!"
Got on at BIG Timber on the 5:46AM went to the first car to my seat & the conductor said to me " what do you want? I said oh I can't sit here? Rubbed his bald...
"No other choice"
probably the worst service you can get, but what can you do when you have no other choice. Dirty cars, rude conductors.. How are they even in business??
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Verified Reviewer
Metra arriving earlier at every stop and leaving earlier leaving customers stranded for next train-than predetermined earlier at
Arrived several times at different metra stops at the scheduled time only to find out that train left 10-15 minutes earlier. No respect for people's time.
Preferred solution: Honor pre-set hours for arrivals and departures
User's recommendation: Don't waste your time waiting for service
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Verified Reviewer
Metra sucks
Always late or missing. The bnsf line is a disaster, as is all of metra.
About 50% of the times I try to take it to or from work it operates extremely late, if it shows at all. Yet metra posts that the train is "on time", and when there is no train coming metra doesn't bother to tell the dozens of people waiting at the stops...metra simply sucks.
- Consistently unreliable
Preferred solution: Full refund
User's recommendation: Driving In Rush hour is better than metra
Bellevue, Washington
No other choice
probably the worst service you can get, but what can you do when you have no other choice. Dirty cars, rude conductors.. How are they even in business??
Doylestown, Pennsylvania
Metra is never on time. Always delayed atleast 10 minutes
They switching problems that are unending. Waiting on other trains is another issue.
I dont know how they can increase their customer base with this kind of service. They are treating their customer with disdain
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Verified Reviewer
I have a visible disability, and every time I catch the 5:10 Train to Blue Island, I have to stand half the time. Metra allows people with bicycles to take up 6 seats. There are no seats for handicap
I feel if one or two bicycles take up all the side streets, then the people with the bicycles should stand up. The conductors should even make people get up who have rotators, or canes, or senior citizens.
Preferred solution: New regulations and rules.
Chicago, Illinois
PTC delay on July 16
Hours of delays I got home 3 hours late and had to pitch in $25 per person for an Uber what is Metra going to do? They took away from me the ability to watch my grandson at an event I was supposed to take him to
User's recommendation: Let Metra know how bad their service is
Menomonee Falls, Wisconsin
Conductors attitude!!
Got on at BIG Timber on the 5:46AM went to the first car to my seat & the conductor said to me " what do you want? I said oh I can't sit here?
Rubbed his bald head & said no you can I just walked to the next car. I been taking this train for years!!! Why such an attitude??? If you hate your job thar much leave.
Very unprofessional. I can't help it your bold & ugly.
User's recommendation: Drive downtown Metra sucks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complain
I got beat up by a conductor what can I do about this I did not put my hands on him I did not I try to fight with him I was talking to myself do to the fact I'm disabled and I said a word and he attacked me what can I do about this
- On time
- Conductors to act better and more professionally and not put his hands on a consumer or customer whatever it is
Preferred solution: The conductor fired written up I did nothing wrong to the conductor I was a number car 6143 I got on the train I'm in Wooddale heading to Chicago which is 2241 I believe at 4 o'clock I got on with Wooddale just want this problem solved
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Verified Reviewer
Public service from a conductor
Because Metra is a governmentally funded business it is not very diversity friendly. I would like to know how it is while a loud African-American gentlemen is on the same train car as a loud white gentleman is and yet an African-American conductor tells the white gentleman to keep it down but does not address the African-American.
Where I come from that's racism.
But I understand the government protects the African Americans. I just find it very disgraceful that we cannot be in a world where color doesn't matter.
- I find metro very good
- I am disappointed in the african-american conductor racism
User's recommendation: My recommendation is to retrain your conductors to not be racist to view everyone as a person and not a color
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Verified Reviewer
Got assaulted by a conductor
I had got on the train on Wooddale at 4 o'clock heading to Chicago I was talking loud to myself go to the fact I'm disabled I said the N-word and the conductor attack me I was in the car 6143 and the guy just attacked me instead of kicking me out of the train I try to go to the police and Union Station in the gave me a hard time but can I go about this how do I go about this I'm disabled
Preferred solution: Compensated for my day lost and the way I was treated I feel discriminated by the metropolis and as well as the conductor and everybody else that I tried to make a complaint on this day I'm disabled I thought very discriminated by the metro police
Buffalo Grove, Illinois
Get from Chicago O'Hare to buffalo grove
U can't even talk to no one for your problem of helping for something I don't do. USE PUBLIC TRANS .it's a waste of time trying to call someone to help me get somewhere.
User's recommendation: Don't waste your time calling
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Verified Reviewer
PISSED
I am like the title "pissed!" I walked out
the bathroom and a Metra Maintenance
Worker was standing in the bathroom
cleaning out the trash and locked me in
the bathroom. I did NOT tell you I was
claustrophobic!
This ALL occurred at the
Milennial Train Station on Monday,
September 18, 2022 around 5PM. I had
no warning!
I have no idea where this
email is going! I will like to stop here!
Preferred solution: The worker to be executed to the full extent of the law!
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Verified Reviewer |
Schaumburg, Illinois
Will the strike effect trains from Ogilvi to Palate me
Its not a complaint I just wanted information to find out if a strike will effect the Metra train service from Palatine to Ogilvie
Tampa, Florida
Complaint
There is a worker by the name of Mr.Driver who gives me issues every time hes working & sees me. He goes out of his way to tell me I cant use my phone without headphones even though one occurrence there was no one on the train car except myself & my 2 kids.
He has also made move from a car to a completely different one because I was apparently in a quiet car, my children were both asleep and not even making noise. I told him I do not have headphones & that my phone is messed up and I cant hear people very well on a phone call without it being on speaker and placed by my ear.
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Verified Reviewer |
Aurora, Illinois
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
It is 2021. Hope the bag is gone
To those people affected by the same unprofessional character and have never gotten justice, here is an update: I Have been contacted by the company for a hearing to determine what happens to Mr. Prune, but could not make the hearing due to busy schedule, so am currently awaiting for the next hearing to be scheduled, even if it takes waiting until the summer, I will make sure this issue gets continuously reinforced through the media, in the aurora and chicago train stations, and on the train in front of a large crowd of consumers if I were to ever see the man on the same train knowing my state of health
Have been contacted by some director of the company to reschedule a hearing date to see what happens to the evil character on the train. Am looking forward to continuously keeping contact with the company until the bag is gone
I have yet to get a call back from the director of the company to reschedule a voluntary hearing date to see what could be done about this unprofessional crone character. In the meantime, the next time I see this rude parasite on that train on ANY weekend, I will embarrass it in front of everyone because it should not be working at this company at all.
I could have actually fainted on that train during the time he was giving me a hard time and not being patient with waiting for my ticket. This is a serious issue and I will make sure that justice is served, not just for myself, but for all future consumers who have health issues and are forced to interact with an unprofessional character when technological issues surface on their mobile devices.
The crone tells a passenger he "doesn't give a *** if they faint, and when attempting to ask for the rodent's information, it tells me that it has been "working there for 30 years" and that it "cannot get fired". A report was sent to corporate regardless of the deranged views from the species
Sent report to corporate!!! Hope he gets fired!
One of the train conductors who happens to be the supervisor, as shown in the picture attached to the email, in the 12:20pm train headed from Aurora to Chicago on Sunday, 12/31/2017, was very unprofessional during an attempt in requesting for my ticket.My internet connection was not working properly so I was trying to ask for additional time when waiting for the connection to adjust, and after finding out I just had to switch on my internet connection from the settings tab on my phone.Prior to doing so, the train conductor asked if I could come downstairs so he could see the ticket, but I clearly showed him the ticket from the second floor of the train that I was on and told him I was not feeling too well. The train conductor had an attitude with me by literally using the words, "I do not give a ***" after I told him I felt like I was going to faint.
This train conductor is the most unprofessional, disrespectful authority figure I have come across in your METRA services. Ive never had any issues with other train conductors. Other conductors have been patient in waiting for my internet connection to process efficiently.But the supervisor conductor, as shown in the picture below, was the most unprofessional person ever.He also told me he has been working there for years and that he can never get fired, as a way to attempt to use and take advantage of his authority status. Reason of review: Uncomfortable and inappropriate interaction with supervisor conductor .
Preferred solution: Let the company propose a solution. I didn't like: Supervisor using status to use swear words against me, Crap-smelling breath from conductor, When drooling over my phone impatiently, Conductor literally telling me he cannot get fired, Because of his status.
The train conductor had an attitude with me by literally using the words, "I do not give a ***" after I told him I felt like I was going to faint. This train conductor is the most unprofessional, disrespectful authority figure I have come across in your METRA services. Ive never had any issues with other train conductors.
Other conductors have been patient in waiting for my internet connection to process efficiently. But the supervisor conductor, as shown in the picture below, was the most unprofessional person ever.He also told me he has been working there for years and that he can never get fired, as a way to attempt to use and take advantage of his authority status.
- Inappropriate insults and negative language used from conductor
- Inappropriate supervisor conductor
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Verified Reviewer |
Aurora, Illinois
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
Hope this prunebag is officially terminated as of 2021. Attached pics below so you know who this RODENT is.
Back in 2017, it cursed at me when I told it that my internet connection was not working properly when trying to show my ticket to it. I was not feeling well at the time and felt like I was going to faint, which is why I did not want to go downstairs in the first place, yet it told me to come downstairs near the train doors. After going downstairs and letting this bag use my phone, I told it that I felt like fainting, and the prune stated the words, I dont give a *** where nobody could even hear it say those words. I tried asking it for its information to make a personal complaint against it, but it refused to give me its information.
I then took a picture of the creature and reported it to corporate.
I haven't seen the species ever since. I have been invited to hearing but was too busy focusing on two degrees to make the hearings. But just in case you people see this creature lurking on the Aurora-Chicago BNSF, you will know WHO and WHAT he is.
Original post;
One of the train conductors who happens to be the supervisor, as shown in the picture attached to the email, in the 12:20pm train headed from Aurora to Chicago on Sunday, 12/31/2017, was very unprofessional during an attempt in requesting for my ticket.My internet connection was not working properly so I was trying to ask for additional time when waiting for the connection to adjust, and after finding out I just had to switch on my internet connection from the settings tab on my phone.Prior to doing so, the train conductor asked if I could come downstairs so he could see the ticket, but I clearly showed him the ticket from the second floor of the train that I was on and told him I was not feeling too well. The train conductor had an attitude with me by literally using the words, "I do not give a ***" after I told him I felt like I was going to faint.
This train conductor is the most unprofessional, disrespectful authority figure I have come across in your METRA services.
Ive never had any issues with other train conductors. Other conductors have been patient in waiting for my internet connection to process efficiently.But the supervisor conductor, as shown in the picture below, was the most unprofessional person ever.He also told me he has been working there for years and that he can never get fired, as a way to attempt to use and take advantage of his authority status.
Reason of review: Uncomfortable and inappropriate interaction with supervisor conductor .
Preferred solution: Let the company propose a solution. I didn't like: Supervisor using status to use swear words against me, Crap-smelling breath from conductor, When drooling over my phone impatiently, Conductor literally telling me he cannot get fired, Because of his status.
- Convenience
- Fast trains
- Unprofessional supervisor conductor creature
Preferred solution: Let the company propose a solution
User's recommendation: When you see a creature in a conductor uniform that looks like the thing in the attached pics below, you will know what I am talking about. STAY ALERT AND DO NOT GIVE YOUR PHONE TO THIS RUDE CONDUCTOR
About
Metra is a famous commuter rail agency serving several counties in the Chicago area. It was established in 1984 and is partially funded by public organizations. At present time, it services more than 239 stations on 11 lines. All Metra trains allow smoking, food and alcohol. Animals are prohibited expect for those assisting the disabled. Free parking is available at most stations on a monthly or daily basis. Metra operates a distance tariff system which includes twelve zones of the tariff in a range from $ 2.25 to the nearest zones to $ 8.50 of the farthest zones. Customers are also offered online trip planner for routes and train schedule.
Metra is ranked 26 out of 148 in Trains category
USA
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Who got fired?from what job.
Will support any suit filed to include nightmare experiences with violent Metra conductor Andola (Elburn/Chicago).
A quick note to everyone that read the false statement below. The expired pr*** has been fired from his job, and I have yet to see him on metra.
I am riding the train right now.
Feel free to do a background check on MARGARITA DIAMOND HEATH. I have no criminal records.
You must really be upset that you got fired from your job. No wonder you go to such extremes to protect your reputation.
This woman posted a review about you for a reason, old man.
You need to accept it and move on with your life. There is nothing you can do to get your job back.
Hey “mommy” maybe stop for a second and look at your girls attitude. If she is going to treat a elderly person as she has with her MANY MANY attempts to destroy a elderly persons life, how do you think YOU will be treated by her when YOU are elderly?
It’s obvious by all of her posts that she has ZERO respect for her elders.
I guess you didn’t raise her to be a good person. When she turns on you and she will you have only yourself to blame.
You just insulted this person's health on a train. Metra excuses you from your job.
The only thing you have going on for your life is going after an innocent person who made a complaint about you about an incident on a train.
She did not waste her time writing this post. People know that you lost your mind ever since you lost your job for your unprofessional actions.
Yet another mouth breather speaks!! Sorry you have the wrong person.
It must be nice to think that EVERY SINGLE POST is the person you are whining about. YOU ARE WRONG!!!! Why is it so hard for you to believe that OTHER PEOPLE who have read your posts don’t buy your load? I am a consumer.
I’m not even the same race!! Pissed Consumer is a PUBLIC FORUM!!!
If you don’t want other human beings opinion of what YOU have posted then make your own blog!!! Atleast then only the people who actually like you can read your BS rants.
That's so sad that you can't accept your own race. I'm proud to call myself a black and Mexican person who has black and Mexican relatives.
You hate your black race which is why you tried claiming that you were not black lol.
Not my fault you got yourself fired. At least I don't have to worry about seeing you on the train anymore!
If you were not the same person you would no be scrolling down reviews to get to this one repeatedly. I see this strange 'purplenurple' name on the other pages, so you are trying way too hard.
You should stop for a second and take a look at your own attitude. Stop using your age as an excuse to justify your ignorant behavior.
The only excuse you use for your behavior is age because you hate where you are in your life. You hate yourself. This incident did not have to happen, but you let your low self esteem and your hate for your old age get to you. There are elderly people who accept their existence for a reason.
Because they know that they have lived a beautiful life. Your life was clearly terrible, which is why you hate yourself to this day.
But that is not my issue. That is your issue.