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METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
Update by user Jun 01, 2021

It is 2021. Hope the bag is gone

Update by user Mar 13, 2018

To those people affected by the same unprofessional character and have never gotten justice, here is an update: I Have been contacted by the company for a hearing to determine what happens to Mr. Prune, but could not make the hearing due...

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196 comments
#1724064

Will support any suit filed to include nightmare experiences with violent Metra conductor Andola (Elburn/Chicago).

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ID
#1160262 Review #1160262 is a subjective opinion of poster.
Location
Aurora, Illinois
Service
Metra Conductor
Cons
  • Inappropriate insults and negative language used from conductor
  • Inappropriate supervisor conductor
Reason of review
Poor customer service
New Reviewer

5:40pm train never came

I had to wait for an hour till the 6:40pm train came because the *** of metra did not announce that the 5:40 was not coming. So I had to wait. As if I really give a *** what happened, they didn't announce anything so I waited. What ? Wait? Like everybody else well F" everybody else. And F" metra. Plus they Don't shut the rowdy kids up on the trains in the evening as I would if I was an officer. BAD SERVICE!!!
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ID
#3095187 Review #3095187 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Full refund
On the Metra website there is a lot of self congratulations about how they are "getting us back on track" and how "safety is their priority" and how they are "practicing physical distancing." However, I'm sitting on a 4:40 pm departure from OTC that is crowded enough...
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ID
#3052426 Review #3052426 is a subjective opinion of poster.
Location
Buffalo Grove, Illinois

Poor schedules

I want to complain about he schedule change on the BNSF line. Why why do es the last train for belmont road leave at 6:30 Pm M-F ? Why do hardly any trains stop at Hollywood during the non rush zoo times ? Why do people with children are now forced to walk 1 mile or more to the zoo since hardly any weekday trains stop at the zoo stop? It is very hard with small children to do that . Metra has no concern for its riders
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ID
#2698536 Review #2698536 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
METRA HIRES INAPPROPRIATE SUPERVISOR CONDUCTOR
Original review updated by user Jun 01, 2021
Hope this prunebag is officially terminated as of 2021. Attached pics below so you know who this RODENT is. Back in 2017, it cursed at me when I told it that my internet connection was not working properly when trying to show my ticket to it. I was not feeling well at...
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ID
#2582059 Review #2582059 is a subjective opinion of poster.
Location
Aurora, Illinois
Pros
  • Fast trains
  • Convenience
Cons
  • Unprofessional supervisor conductor creature
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not enough cars open.

Im currently on the 4:30 west line. For some reason not all the train cars are open. People need to social distance. Its not like the conductor is collecting fares. Last week all the cars were open so people can spread out. If Metra is serious about being safe please ask the conductors to open up the train a little bit more so we can feel safe. Thank you.
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ID
#2312813 Review #2312813 is a subjective opinion of poster.
Service
Metra Train Service
Pros
  • Service exists
  • Avoids needing to drive
Cons
  • Price keeps going up but no service improvements
Preferred solution
Let the company propose a solution
New Reviewer

Doors does not open

Everyday I take Metra from palatine to OTC. Today the Metra doors open only first two cars. Usually they do not open ( after pandemic). I have disability and I have to get to second car from 6th car with great difficulty. I am not sure why? Would like to know
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ID
#2208883 Review #2208883 is a subjective opinion of poster.
Preferred solution
Let us know why this happend ?

Train went through without stopping

My father and I were waiting to get on the train to downtown from Chicago Ridge on the Southwest service line. The train went through the station without stopping, the engineer clearly saw the both of us. The station announcement did not say it was an Express train.
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ID
#2059238 Review #2059238 is a subjective opinion of poster.
Location
Roselle, Illinois
New Reviewer

Conductors

Conductors need to announce quiet car etiquette. I pay for monthlies and dont think I should do their job. Northwest line Ogilvie to crystal lake. Same offenders every night when leaving Ogilvie at 6:25 pm
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ID
#1790996 Review #1790996 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Let the company propose a solution

Ride only am rush into city

Non rush hour conductors are adversarial toward customers and have NO customer service skills. I feel unsafe around them and not with the passengers. I dont feel management has any idea the way ticket takers conduct themselves off rush. If they do it's scary. Only ride if you have to.
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ID
#1772779 Review #1772779 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Metra Conductor

Women stay away from the *** on the back of 503 UPN line

Metra,what more do you want. We are paying your $200 Monthly Fee to ride your train to be harassed by your Metra UPN conductors on 5:03PM the African American on the back of the train? Really? Come on now, you can do better than this ***
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1 comment
#1855042

Pure Trash!!!!!

ID
#1750891 Review #1750891 is a subjective opinion of poster.
Service
Metra Conductor
Reason of review
Bad quality
New Reviewer

Rude conductors

Most of the off peak conductors on the Rock Island line are extremely rude. Every time I ask a simple question, such as "which car stops at a certain station", I am not given an answer, just a rude, obnoxious comment. Please instruct your conductors to treat your off peak passengers with the same respect that they would treat a passeger on peak times.
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ID
#1694474 Review #1694474 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Metra Conductor
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

The Napoleon Syndrome

Today was the last straw. From now on I'll be wearing a bodycam to record just how rude and inconsiderate the young short conductor with the crewcut is on the Milwaukee District West line in Elgin at 11:55am on Saturdays. I will henceforth refer to the said conductor as, "Napoleon" since that is who he thinks he is and tries to be. Since he wants to screw with Metra customers and make life difficult for them turnabout is fair play. The public can do the same. I will be recording and showing just what it is he does so Metra Management can also see what he is doing out I the field.
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1 comment
#1768164

Sorry for your trouble

ID
#1691234 Review #1691234 is a subjective opinion of poster.
Location
San Francisco, California
Service
Metra Conductor
Reason of review
Poor customer service

Worst service BNSF express train

Last 3 month we facing issue about bnsf 5:28 pm train issue Train reaching time station route 59 should be 6:15 but never reach on time and before downers grove suddenly train stops and again stop between Naperville and route 59 about 5 min without any reason and we reach station 6:30 to 6:40 pm
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ID
#1657814 Review #1657814 is a subjective opinion of poster.
Location
Naperville, Illinois
Service
Metra Train Service
Pros
  • Service exists
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

They should rename it to the Mechanical failure

It breaks pretty much every 2 weeks , delays from 1 to 5 hours are a common occurrence Talking about bnsf line
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ID
#1655766 Review #1655766 is a subjective opinion of poster.
Service
Metra Train Service
Cons
  • Poor service
Reason of review
Bad quality

More Issues and Delays Everyday

Seems like everyday there are more issues with the Rock Island Line. The train I take frequently gets canceled because of other trains and you never get notifications until after your train is supposed to arrive not allowing you to make alternative plans. They give you late slips, but my employer does not accept these. I have resulted in taking a train that arrives 90 minutes earlier than I need to be at work in the hopes I might arrive on time.
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ID
#1644063 Review #1644063 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Metra Train Service

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