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I been reading the horrific stories below. I agree 100% the service they provide on the BNSF is appalling and just pure disgusting. I think we need to get the media involved, they have no willingness to address consumer complaints nor address consumer expectations for...
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1.0
#1391647
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Metra - Taking up two seats

When are these conductors going to enforce the policy of not using the seat next to you for purses, bags, etc. I’m on the 5:25pm Rock Island looking at 4 people with their stuff on seats.
#1391413
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Milwaukee Noeth 6:18 North . New phone and discovered monthly did not transfer over called Ventra got the run around . Explained to conductor showed him my purchase history. He accused me of trying to scam a ride and that I purchased the monthly for someone else’s and...
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#1388858
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Metra - Supply and Demand says... Add a train car!

Metra - Supply and Demand says... Add a train car!
Daily Metra commuter taking train #36 from Elmhurst to Ogilvie. Me and, seemingly half of the others boarding, are forced to stand every day due to the lack of seats. Can you please add another car or two to meet the commuter demand?
1.6
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#1388510
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I was just on the Metra BNSF line and had one of the worst experiences in the world with Conductor A. Scot, Not only was he extremely innapropriate but he did it in front of my underage daughter. I purchased a ticket for my daughter prior to ride the train from Chicago...
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1.2
Western Springs,Illinois
#1385667
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For the past couple of years, I have been filing multiple complaints against this conductor for many things -- putting his fist in my face threatening to punch me, swearing at me, tell me to get my ticket out ready in advance or be kicked out of the train, and he...
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MomentousMorayEel821
MomentousMorayEel821

I too had this experience with A. Scot, he was very disrespectful to my underage daughter while collecting our tickets Friday October 19th, 2018. My daughter rides the Metra a...

1.0
#1381929
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Metra executives have failed miserably in operating a sufficient number of cars (standing room only) and malfunctioning cars (often no air conditioning). This isn’t rocket science, this commuter rail 101 ! They have gotten plenty of money over the years to run things...
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#1371965
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Got to the train doors and the conductor closed the door on me after yelling let’s go, my friend was standing and right when I get to the doors the other conductor said it’s your call and he closed the doors on us. And wouldn’t let us on. It made us late for work and...
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#1368372
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As of Oct 1st Metra Goofballs are closing the 170th St. entrance for a new station construction project. How nice considering Metra let the Present Station fall to rust and ruin. This will force commuters who Park to walk a long block to 171st St. this Winter. 170th...
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#1366471
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Metra - Victim of racial profiling.

I wasn't treated with the professional courtesy and respect which I deserved. But was profiled and humiliated for being "black" in America.
#1366120
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