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Metra - Online form is buggy

Trying to sign up for the online account to buy tickets. I have entered my info 5 times! But it won't go through. Can't get a real person to talk to.
#1446630
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2019 is off to a bad start on Metra (as usual). So far, I have commuted to work and back on 6 days and have been late on 4 of those days! A total of 5 train delays out of 12 one-way trips back and forth to work. That's an on-time percentage of only 58%. It's outrageous...
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1.0
I didn't like
  • Metra does not improve service yet fares just keep going up
  • No refunds are given when they are late
  • Metra does not take responsibility for its failures
#1446198
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Metra - Late again !!!

constantly late on in bound am bnsf, again today. !!
#1445313
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I just made the train and went through the door as it closed behind me. The conductor K Nelson literally told me, in stern voice “back down the stairs and get off my train”. He said that you can’t get on the train at the last minute even thought the doors were still...
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1.0
I didn't like
  • Rude conductor
#1440124
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To my surprise I was not able to ride the metra home in an appropriate time frame, I was tong at the millillian station the university train only makes local stops I live on 83rd and was told it doesn’t stop at 83rd which is confusing they have to pass my stop to get...
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1.0
#1436415
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Metra itasca

Smells nasty, urine from homeless.
#1433968
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Rolling into Wheaton 20 minutes late...no announcement, no update, no conductors to be found. This is 2018...can we not do better than this?
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Anonymous
Slatkarada

Metra is the worst!!! Why are the trains always late?!? 12/19 7:40 train not in station till 8:00. WHY?!?!?!?!?!?!? So constantly late & constant fair increases-horrible!!!!! ...

#1426524
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Metra - Not nice

The ticket guy was not nice or friendly at all. Made me feel extremely uncomfortable and like I was inconveniencing him while trying to find my wallet.
1.0
Details
Customer service
Level of Comfort
Product or Service Quality
Staff
#1423128
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I’ve been commuting on Metra for man years and the service just continues to get worse despite Metra’s fare hikes. I decided to track every delay I encountered for one month and collect late slips for each late train. Between 11/7 and 12/7 on the SWS line, I rode the...
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1.0
#1421157
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I been reading the horrific stories below. I agree 100% the service they provide on the BNSF is appalling and just pure disgusting. I think we need to get the media involved, they have no willingness to address consumer complaints nor address consumer expectations for...
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1.0
#1391647
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